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General Returns/Refund Policy for IQGE

 

  1. Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on iqge.org.
  2. Return will be processed only if: 
    • it is determined that the product was not damaged while in your possession;
    • the product is not different from what was shipped to you;
    • the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
    • the service had some issue and you triggered the refund within 10 days of purchase
  3. Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
  4. Products marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
  5. No additional information is required to return an eligible order unless otherwise noted in the category specific policy. 
  6. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.

Note: If you don't like any of the service provided by us you can reach out to us via email within 10 days of purchase and we'll analyze your queries, reach out to you and settle the refund within 30 days after initiation.

Refund policy applicable from: 2022-09-08

 

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